Client Success Stories
Discover how SkyMark Group helps organizations transform their ServiceNow platforms to drive efficiency, automation, and measurable business outcomes.
Financial Services company increases visibility into Total cost of ownership
Problem
- Highly customized, legacy ServiceNow environment hindered ROI and value of Software Asset Management & Enterprise Architecture.
- Lack of visibility into Infrastructure and Cloud estate leading to decreased trust in compliance position
- Inability to report and track total cost of ownership across IT estate
Outcomes
- Remediation of legacy, inconsistent data across the ServiceNow platform enhanced consumption data leading to:
- Decreased technical debt and operational cost
- Increased trust in consumption data
- Increased visibility into Software compliance position
- Visibility into total cost ownership
- Accurate application risk identified across the application landscape
ServiceNow products: ServiceNow SAM Pro, CMDB and CSDM Health, Enterprise Architecture 
Mining Company scales Service Operations through Automation and AI
Problem
- Service Catalog items were manual, inconsistent creating delays and rework
- Bugs, misconfigured workflows and incorrect. Routing caused failed requests and high incident volumes
- Users lacked intuitive self-service options, increasing pressure on support teams.
Outcomes
- Automated and standardized catalog items, improving fulfillment speed and reliability.
- Stabilized the platform by fixing bugs and closing over 50+ incidents, reducing operational noise.
- Introduced Virtual Agent and new catalog items enabling scalable self service and reducing level 1 Workload.
ServiceNow products: ServiceNow ITSM, ServiceNow Virtual Agent 
Mining Company improves governance, accuracy and reliability for IT & OT
Problem
- Asset and CI data was duplicated, fragmented and inconsistent across applications.
- CMDB inaccuracies undermined reporting, automation, vulnerability management and decision making
- Limited integration between IT, OT and security tools reduced visibility and trust in the platform.
Outcomes
- SkyMark reduced technical debt by remediating duplicate Configuration items, improving accuracy and downstream process reliability
- Integrated key enterprise tools creating a centralized single source of truth for Security operations
- Improved IT and OT visibility, enabling more effective monitoring, automation and governance
ServiceNow products: ServiceNow Operational Technology, ServiceNow IT Operations Management, ServiceNow IntegrationHub, ServiceNow Performance Analytics 
Mining Company proactively improves security posture
Problem
- Vulnerability data was disconnected, misrouted or misconfigured delaying remediation
- Roles, groups and ownership were unclear introducing security audit and compliance risk
- Legacy identity and email systems caused access issues and operational silos.
Outcomes
- Established structured vulnerability response workflows with clear assignment and remediation rules
- Strengthened governance through role and group corrections aligned to least-privileged principals
- Centralized identity and communications by transitioning SSO and email services to align with new process, improving security and user experience
ServiceNow products: ServiceNow Security Operations: Vulnerability Response, IntegrationHub, Performance Analytics 
Technology solution company proactively governs ServiceNow
Problem
- Lack of Platform and technical governance was increasing internal cost to support technical debt and increasing upgrade times
- Non-centralized Software Asset repository hindering strategic decision making
- Reactive Software Asset management compliance reporting
- Poor visibility into Configuration Management and Software Consumption across the organization
Outcomes
- Reduced platform technical debt through governed design and architecture controls
- Enhanced alignment between business priorities and platform roadmap decisions
- Improved Configuration Management through automated discovery of network and cloud resources
- Increased visibility into Software Consumption (Installation data) and Software Entitlements in a centralized repository
- Enhanced Software Asset Management compliance proactive reporting, reducing operational burden
ServiceNow products: ServiceNow Platform, ITSM, Software Asset Management, ITOM Discovery, ITOM Event Management 