Resources
Access our collection of resources, tools, and documents to help you get the most out of ServiceNow.
Available resources
ServiceNow Demand and Portfolio Team
A template for defining your ServiceNow demand and portfolio team, the group that reviews incoming demand and shapes it into a prioritized roadmap.
ServiceNow Demand Intake Form
A template for capturing new ServiceNow demand, so every request arrives with the detail your governance process needs to assess and prioritize it.
ServiceNow Deployment Record Template
A template for recording ServiceNow deployments, giving your team a consistent audit trail of what changed, when it went in and who approved it.
ServiceNow Governance Guide
A practical guide written for ServiceNow platform owners, covering the basic elements you need to get a governance model up and running in your organization.
ServiceNow Steering Committee Template
A template to help you stand up and run a ServiceNow steering committee, the governance forum where platform priorities and decisions are agreed.
ServiceNow Basic Governance Package
This Governance Guide/Package provides you with the basic elements required to get moving on your ServiceNow Governance journey.