ServiceNow Partner in Canada
A ServiceNow partner serving organizations across Canada
SkyMark Advisory Group is a ServiceNow Select partner, holding both the Consulting & Implementation and Build partner designations, headquartered in Calgary, Alberta. We work with organizations from coast to coast, not only in our home province.
We were founded in 2024 by former ServiceNow employees who kept seeing the same pattern across Canadian organizations: real money spent on the platform, and no clear answer to what it was buying them. SkyMark exists to fix that and hand control back to the customer, wherever in Canada that customer is.
A boutique alternative to a global Elite partner
Canada’s ServiceNow partner landscape includes several Elite-tier firms built for multinational, multi-region delivery. That scale is genuinely the right fit for an organization running ServiceNow simultaneously across a dozen countries.
Most Canadian organizations aren’t solving that problem. They’re solving a narrower one: the platform has been live for a while, the value is unclear, and what’s missing isn’t more delivery capacity, it’s a senior person who understands the whole picture and will say what’s actually wrong. That’s the problem SkyMark is built around, and it doesn’t require a multinational footprint to solve. Being headquartered in Calgary rather than Toronto or a U.S. hub doesn’t change how we deliver: an advisory model built on subscription rather than fixed scope, with senior people who stay on your platform rather than rotating off after go-live.
Strong roots in Western Canada’s industrial base
Mining is a significant part of our client base, which is not an accident given where we’re headquartered. Our client success stories include Western Canadian mining companies we’ve helped scale service operations through automation, improve governance and reliability across both IT and operational technology (OT), and move to a more proactive security posture. We’ve also helped a financial services organization gain visibility into total cost of ownership across its IT estate, and a technology company put proactive governance in place, so the work spans more than one industry.
Operational technology environments, where IT and OT both matter and neither can go down, are common in Western Canada’s resource sector and require a different kind of platform discipline than a typical head-office IT deployment. That’s a specific strength we bring, not a generic one.
What we do
- Platform Services - subscription-based ServiceNow advisory: strategy, roadmapping, business process consulting, development and licensing guidance. You get a senior SkyMark Advisor for platform and governance strategy, and a Technical Consultant for configuration, break/fix, training and burst capacity.
- Software Asset Management - SAM Pro implementation, contract and entitlement alignment, licence reclamation, effective license positions reviewed quarterly, audit defensibility, and renewal intelligence for publishers including Microsoft, Oracle and SAP.
- SkyControl - our own certified ServiceNow application, available on the ServiceNow Store, bringing strategic, demand and technical governance into one place.
What makes us different
Advisory-led, not tool-led. We start with your outcomes rather than a statement of work for a module, and we’ll tell you what we think you should do in plain terms, including pushing back when a request doesn’t make sense.
Senior people, actually on your platform. With SkyMark you get a team with 60+ combined years of experience, including nearly 20 combined years working inside ServiceNow itself. Our certifications include Certified Technical Architect, Certified Implementation Specialist for Software Asset Management, Certified Application Developer, Certified System Administrator, and Accredited in Enterprise Architecture.
Vendor-neutral licensing advice. We hold no software resale agreements. When we tell you to drop, consolidate or renegotiate something, we have no commercial interest in the answer.
A subscription, not a fixed scope. A change in plans shouldn’t mean a change in contract, so we redirect effort to whatever’s most valuable that month instead of renegotiating.
Where we’re based
Our office is at 405-1331 Macleod Trail SE, Calgary, Alberta T1X 1E1 - read more about what being headquartered there means for clients who want us in the room. Wherever you’re located in Canada, you can reach us at info@skymarkgroup.io or +1 403 990 1149, or send us a note through the contact page.
An initial conversation about what you’re trying to fix doesn’t cost you anything, and we don’t put a discovery process in front of it. If you’d rather read first, our FAQ covers how the engagement model works, which ServiceNow modules we cover, and how the licensing savings actually happen.