Mining
Mining Company improves governance, accuracy and reliability for IT & OT
A mining company partnered with SkyMark to improve governance, accuracy and reliability across IT and OT operations.
The challenge
- Asset and CI data was duplicated, fragmented and inconsistent across applications.
- CMDB inaccuracies undermined reporting, automation, vulnerability management and decision making
- Limited integration between IT, OT and security tools reduced visibility and trust in the platform.
The outcomes
- SkyMark reduced technical debt by remediating duplicate Configuration items, improving accuracy and downstream process reliability
- Integrated key enterprise tools creating a centralized single source of truth for Security operations
- Improved IT and OT visibility, enabling more effective monitoring, automation and governance
ServiceNow products used
ServiceNow Operational Technology, ServiceNow IT Operations Management, ServiceNow IntegrationHub, ServiceNow Performance Analytics
Facing something similar?
SkyMark is a ServiceNow Select partner in Calgary, Canada. If this looks like your platform, we should talk.