Technology
Technology solution company proactively governs ServiceNow
A technology solution company partnered with SkyMark to establish proactive governance across their ServiceNow platform.
The challenge
- Lack of Platform and technical governance was increasing internal cost to support technical debt and increasing upgrade times
- Non-centralized Software Asset repository hindering strategic decision making
- Reactive Software Asset management compliance reporting
- Poor visibility into Configuration Management and Software Consumption across the organization
The outcomes
- Reduced platform technical debt through governed design and architecture controls
- Enhanced alignment between business priorities and platform roadmap decisions
- Improved Configuration Management through automated discovery of network and cloud resources
- Increased visibility into Software Consumption (Installation data) and Software Entitlements in a centralized repository
- Enhanced Software Asset Management compliance proactive reporting, reducing operational burden
ServiceNow products used
ServiceNow Platform, ITSM, Software Asset Management, ITOM Discovery, ITOM Event Management
Facing something similar?
SkyMark is a ServiceNow Select partner in Calgary, Canada. If this looks like your platform, we should talk.